Content design
Content design for Nationwide
As the only content designer on a large transformation programme, I designed and wrote the interaction content (and transactional emails) for an insurance quote and buy journey.
What I did
- 01
Wrote product descriptions for the home insurance quote and buy journey.
- 02
Designed error and validation messages to help people through the journey.
- 03
Determined technical requirements, such as the triggers for transactional emails.
