For this section of the rider app I needed to create simple, efficient content that allowed riders to progress through the delivery journey as quickly as possible. Stripping back the content to the bare essentials allowed fast task-completion, and for the visual design to assist. A great example of collaborative design.
Writing effective email communication can be tough. With 50,000 global Deliveroo riders to engage, our monthly tech update needed to make them want to know more. This version I wrote had a 75% open rate and was picked up and quoted by Forbes magazine.
I worked on the pet insurance site for a high street retail brand who wanted to improve the conversion to quote on their website. After carrying out some research to explore how people shop for insurance and whether or not they could achieve specific tasks on this site, I identified a number of opportunities to … Continue reading Site redesign and information architecture
A very talented young Content Designer I've been working with has recently launched a great blog called Every Word Matters on Medium. I was happy to help out with an interview, and share some of my thoughts on all things content! Here's a taster: How do you approach getting stakeholders on board? Earning trust is key … Continue reading Every word matters
In 2016 I began work on a huge transformation project; new product, new platform, and new user journey, as the only Content Designer on the team. This epic project consisted of three online purchase journeys for the various Nationwide members (who could buy in branch, online or via internet banking), as well as two claims … Continue reading Nationwide home insurance
As the world makes it's (welcome) move towards conversational web forms, I've been there writing the copy for some great brands. I can't reveal any of the final work at the moment (it's work in progress) but it's fair to say my work will be live on some household name insurance brands in the not-too-distant … Continue reading Conversational web journeys
One of the most exciting projects I've worked on was helping to create a ground-breaking global marketing training programme for Unilever. Working with subject matter experts across the business, I took their knowledge and turned it into simple, digestible learning materials - in the form of a practical 'toolkit', and online learning modules. Lots of the information was … Continue reading Unilever marketing foundation